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Frequently Asked Questions

Support - How do I contact customer support for assistance?

To contact customer support for assistance, start by checking the FAQ section on the website. First and foremost, many common questions and issues are addressed there, providing immediate answers and solutions without needing to contact support. This can save you time and quickly resolve your query.

If your question or issue is not covered in the FAQs, use the support form for any concerns outside of the FAQ section. Log in to your account, navigate to the support section, and fill out the form with the required information. This form is the best way to communicate your specific needs or problems to our support team.

When contacting support, ensure that you provide as much detail as possible. Clearly describe the issue or question you have, including any relevant account information or screenshots if applicable. The more detailed your submission, the easier it will be for our support team to understand and address your concern efficiently. Providing comprehensive details helps us assist you more effectively and resolve your issue promptly.

About Us

Klinck & Samuels is a consultancy in the health sector in health law, ethics and health policy. K&S has experience in medical scheme matters, having made submissions and argued many cases at medical schemes and at the Council for Medical Schemes.

It also has extensive experience in matters relating to healthcare professionals and their practices, medicines, medical devices and health facilities.

Contact Us

41 Church Street
Westcliff
Hermanus
7200

Phone: +27 (0)71 607 2752
Email: medicalschemes@klincksamuels.co.za
Email: videos@klincksamuels.co.za